1.1 The company shall be responsible for free repair or replacement if the after-sales service of the products is a quality problem caused by the company's manufacturing and installation within the specified warranty period.

1.2 Our company provides free maintenance for one year after the delivery of the equipment. During this period, our company is responsible for on-site maintenance and debugging due to quality problems of the equipment. The cost of maintenance and replacement of unqualified parts shall be borne by our company. Any loss caused by them shall be borne by us independently.

1.3 After the goods are delivered for use, our company will provide tracking service for the products. The Marketing Department has specially set up a customer file card and a complaint telephone to provide better customer satisfaction. Our company in the summer and winter every year to send professional maintenance service personnel to the user side for return visits and to assist users to carry out product overhaul and maintenance. In case of product quality problems, we will arrive at the site within 8 hours within the province and 24 hours outside the province after receiving any form of notification from the user and immediately carry out work, or repair or replace the product free of charge, as the case may be, so as to meet the requirements of the user. In addition, my company also has offices in large and medium-sized cities, can arrive at the scene in the fastest time.

1.4 In case of product damage caused by improper use by customers, the relevant sales staff of the marketing company shall sign maintenance contracts with customers. According to the maintenance contracts, the technical maintenance team shall be responsible for completing the maintenance tasks as scheduled.

1.5 In addition to the after-sales service within the warranty period, the Company is also responsible for the equipment maintenance after the warranty period, but the after-sales service fee shall be borne by the Demander.

2.1 Work procedures of product after-sales service

2.1.1 The after-sales service of the products shall be done by the Company after the commissioning, acceptance and operation of the products after the products are qualified and approved by the demander.

2.1.2 According to the requirements of customers, the after-sales service department shall inquire about the quality problems in detail and fill in the After-sales Service Contact Sheet, and send technical maintenance personnel to the site to understand the situation when necessary.

2.1.3 The after-sales Service department shall reasonably dispatch after-sales service personnel to the customer site immediately according to the maintenance plan and the workload.

2.1.4 After the after-sales service personnel arrive at the customer site, technical personnel of the demander shall confirm the maintenance plan. If there is any objection, the production technology Department shall organize relevant departments to coordinate and solve it.

2.1.5 During on-site service, after-sales service personnel shall organize and implement the plan confirmed by both parties. After the service is completed, the customer shall be requested to accept and approve the service item, and sign the opinions on the After-sales Service Contact Sheet. After-sales service personnel shall take the initiative to inquire the customer about the specific requirements or suggestions for improvement of our product quality and service quality.

2.2 After-sales service includes product installation and commissioning, equipment operation, guidance and training of maintenance personnel, and repair work involving product quality problems or installation quality problems during the warranty period.

2.3 Service provisions for major projects

2.3.1 The project office shall be set up and directly led by the vice general manager of technology and production. It shall not only be responsible for the contact and coordination of the whole process of contract performance, but also for the protection of the operation process of products from installation and debugging to the warranty period (generally one year after the equipment is put into operation), so as to ensure that the operation performance of products can meet user requirements.

2.3.2 Establish a contact point of after-sales service near the user's unit, assign qualified and experienced after-sales service personnel to be responsible for the operation, maintenance and maintenance training of the products before operation, and provide the maintenance plan within the warranty period.

2.3.3 Regular free maintenance of products within the warranty period, and careful inspection and record of the operation of products.

2.3.4 Depending on the operation condition of the product, the staff can be assigned to continuously follow the service for 90 days (from the day the product is put into operation) until the product is put into normal operation.

2.4 Requirements for product quality return visit

2.4.1 The after-sales Service department shall learn about the operation of products and customers' requirements, opinions and suggestions in the form of letters and visits every year, and feed back the relevant information to the relevant functional departments of the company.

2.4.2 For major engineering projects and key customers, the after-sales service Department shall send special personnel to visit them when necessary, record and organize the information, opinions and improvement requirements obtained during the visit, and write the Visit Report to the office and copy to relevant functional departments after returning to the company, so as to facilitate the continuous improvement and improvement of product quality.